Long Hold Times in the Call Center – HuffPost Live Discussion
Calling tech support - or any call center, is never fun. As a matter of fact,...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Calling tech support - or any call center, is never fun. As a matter of fact,...
We weren't sure how receptive everyone would be with regards to a December webinar. With the...
Whip your call center into shape! With 2012 coming to a close it's time to step back...
With 2012 coming to a close it's time to step back and take a look at...
Last week, Fonolo hosted a free webinar, "You Can't Afford to Put Callers on Hold". We...
Here’s something we can all agree on: Waiting on hold sucks. Putting callers on hold hurts...
In last week’s webinar, I talked about how IVRs rarely provide a good experience for collecting...
The telephone is the most popular method for customer support. According to Forrester Research, 69% of...
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