How Fonolo Handles Pre-Call Questions With Your IVR
Q: What if our IVR is already asking questions before connecting to an agent? Ian P....
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Q: What if our IVR is already asking questions before connecting to an agent? Ian P....
What is misnavigation? Quick review: A call is considered misnavigated if a caller connects to the...
One of the great benefits of using Fonolo is that you can fix the “data pass-through”...
Dislike for IVR systems is fairly universal. In my line of work, I hear many stories...
The challenges faced today by the executive in charge of customer service are very different from...
Our mission at Fonolo is to fix common aggravations with the call center experience. One common...
When someone hears about what we’re doing at Fonolo, they sometimes say: “Aren’t the phone systems...
I wrote on my blog recently about the prevalence today of multi-sited call centers. My guess...
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