LinkedIn Groups is a mecca for information. There are groups and discussion threads that will appease professionals from every industry. However, since Fonolo is in the #CallCenter space, I thought it would be helpful to share 5 of our favorite LinkedIn Groups.

Like big city dwellers vs suburbia folks, some groups are significantly larger than their smaller counter parts. Don’t discount either – they both offer a plethora of solid information with a reputable list of members and active discussion boards.

Regardless of which group(s) you sign up for, being an active member has its benefits. Aside from spending money to attend industry conferences, where else can you go to discover best practices, learn from your peers, network with key players in major organizations and job hunt? LinkedIn Groups are open 24/7 and like all message boards, can be subject to spam. As a member, you have the power to flag a topic as promotional, inappropriate or job – or simply notify the group manager. Be mindful that discussions are for just that – open dialogue. Please use the ‘promotion’ tabs to advertise your marketing initiatives.

If you want to explore other groups, here’s a complete group directory for you to dive into.

Note: Most LinkedIn Groups require approved membership in order to participate/read the discussions, however, some are ‘open groups’ which makes it easier to chime in or casually peruse conversations. 
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