Introducing “Contact Center Best Practices for the Real World”
For those with even one foot in the digital doorway, chances are...
Your best source of customer service news, views, resources, and best practices
For those with even one foot in the digital doorway, chances are...
Last week we published a list of top analysts covering the contact...
LinkedIn Groups is a mecca for information. There are groups and discussion...
Social customer service is a great new opportunity to drive satisfaction, loyalty,...