Who are you #OnHoldWith? The Top On-Hold Offenders in the Airline Industry
As the weather warms up in the West and many take off for their summer holidays,...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
As the weather warms up in the West and many take off for their summer holidays,...
Do you send customers to voicemail when there are not enough agents to handle calls? When...
As with any relationship, there are always ups and downs; good days and bad days. Sometimes...
Every quarter we head on over to onholdwith.com and countdown which companies are being called out...
Does your company still view the contact center as a “cost” center, rather than a department...
According to the 2016 Microsoft State of Global Customer Service Report almost half (44%) of global...
Looking for 2019's Worst Hold Time Offenders? See the Top 10 here If you’ve ever tweeted...
How long is too long? Standards like 80/20 for the call center industry help to guide...
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