Are You Freaking Out About Your Low CSat Score?
Customer satisfaction, otherwise known as CSat (when referring to the contact center), indicates overall customer happiness....
Tag: low-csat-scores
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
10 Signs You Should Invest More into Your Customer Service Team
Does your company still view the contact center as a “cost” center, rather than a department...