The Top Customer Service SMS Do’s and Don’ts
It’s no secret that next-gen consumers like to text with friends and even family rather than...
Tag: messaging-channel
Best Practices for Integrating Messaging into Your CX Strategy
From SMS to live chats, messaging is becoming an important part of different companies’ sales and...
Who Will Control the Customer Service Messaging Channel?
Text or talk? Voice conversations are still critical, but data shows that the former is becoming...