The Top Customer Service SMS Do’s and Don’ts
It’s no secret that next-gen consumers like to text with friends and...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent in : messaging-channel
Best Practices For Integrating Messaging Into Your Customer Service Strategy
From SMS to live chats, messaging is becoming an important part of...
Who Will Control the Customer Service Messaging Channel?
Text or talk? Voice conversations are still critical, but data shows that...