The Top Customer Service SMS Do’s and Don’ts
It’s no secret that next-gen consumers like to text with friends and...
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It’s no secret that next-gen consumers like to text with friends and...
People are busy, often going from meeting to meeting at work, chasing...
From SMS to live chats, messaging is becoming an important part of...
You've probably already noticed: There is a major shift towards messaging in...
Text or talk? Voice conversations are still critical, but data shows that...
Big question: How should text-based communication work alongside voice for customer service?...
Text-based communication plays a growing role in customer service. There are several...
It’s hard to believe, but the WordPress dashboard doesn’t lie: This is...