The Top Customer Service SMS Do’s and Don’ts
It’s no secret that next-gen consumers like to text with friends and even family rather than...
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It’s no secret that next-gen consumers like to text with friends and even family rather than...
People are busy, often going from meeting to meeting at work, chasing after their kids, running...
From SMS to live chats, messaging is becoming an important part of different companies’ sales and...
You've probably already noticed: There is a major shift towards messaging in the customer service game....
Text or talk? Voice conversations are still critical, but data shows that the former is becoming...
Big question: How should text-based communication work alongside voice for customer service? In the dark ages,...
Text-based communication plays a growing role in customer service. There are several big questions around how...
It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000th blog post!...