The Top Customer Service SMS Do’s and Don’ts
It’s no secret that next-gen consumers like to text with friends and...
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The Power of SMS Technology in Call-Back Communication
People are busy, often going from meeting to meeting at work, chasing...
Best Practices for Integrating Messaging into Your CX Strategy
From SMS to live chats, messaging is becoming an important part of...
Why Your Customer Service Strategy Should Include Online Chat
You've probably already noticed: There is a major shift towards messaging in...
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Who Will Control the Customer Service Messaging Channel?
Text or talk? Voice conversations are still critical, but data shows that...
Acquisitions Point to Messaging’s Future in Customer Service
Big question: How should text-based communication work alongside voice for customer service?...
Amid Messaging Channel Jungle, SMS Stands Alone
Text-based communication plays a growing role in customer service. There are several...
This is our 1000th Post! A Look Back at Our Greatest Hits
It’s hard to believe, but the WordPress dashboard doesn’t lie: This is...