The Importance of First Call Resolution in the Call Center
First Call Resolution (FCR) is one of the most widely used KPIs for call centers. Learn...
Tag: metrics
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Why is Occupancy Rate So Important in the Call Center?
Occupancy Rate is one of the most widely used metrics in the call center industry. But...
Top 4 Takeaways: The Future of Call Center Metrics
Last week, Fonolo hosted a Google Hangout to discuss the future of call center metrics. This...
Online Roundtable: The Future of Call Center Metrics
For call centers, Key Performance Indicators (KPI) matter more than ever. Why? Because the call center...