The Importance of First Call Resolution in the Call Center
First Call Resolution (FCR) is one of the most widely used KPIs for call centers. Learn...
Tag: metrics
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Top 4 Takeaways: The Future of Call Center Metrics
Last week, Fonolo hosted a Google Hangout to discuss the future of call center metrics. This...
Online Roundtable: The Future of Call Center Metrics
For call centers, Key Performance Indicators (KPI) matter more than ever. Why? Because the call center...