RingCentral Gives Avaya the Gift of Focus
The RingCentral-Avaya announcement from last week had a lot of industry watchers scratching their heads. The...
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Industry Voices on Avaya’s Next Move
It was hard to turn anywhere last week and not see news or commentary about Avaya....
Avaya Endgame?
It’s been known for months that industry behemoth Avaya was interested in finding a buyer. Private...
Top Contact Center Acquisitions of 2017
It’s been a very busy year for acquisitions in the contact center space. The ongoing “cloud-ification”...
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Avaya Shakes Off Debt, Heading to Public Market
10 months ago, Avaya filed for chapter 11 protection kicking off the largest bankruptcy event in...
The World’s 5 Most Innovative Contact Center Providers
With double-digit growth forecasted in many emerging markets such as China, India, Russia, and Brazil, the...