6 Smartphone App Statistics for your Call Center to Consider
Web 2.0 may have given consumers more control, but Forester states that it's "the access and...
Tag: mobile-apps
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
How Have Smartphones Impacted Call Centers?
As of March 2012, the majority of mobile phones in the US were smartphones. One result of...
Multi-Channel Customer Service: World’s First Call-Back “Hat Trick”!
Fonolo reached a great milestone last week when our customer, 1st United Services Credit Union, released...
Are Voice-Based Passwords The Future For Mobile Apps?
A recent survey commissioned by Nuance Communications and conducted by Vocal Laboratories concludes that, "consumers have...