6 Smartphone App Statistics for your Call Center to Consider
Web 2.0 may have given consumers more control, but Forester states that it's "the access and...
Tag: mobile-apps
How Have Smartphones Impacted Call Centers?
As of March 2012, the majority of mobile phones in the US were smartphones. One result of...
Multi-Channel Customer Service: World’s First Call-Back “Hat Trick”!
Fonolo reached a great milestone last week when our customer, 1st United Services Credit Union, released...
Don’t Sink your Mobile E-commerce Experience by Sending Customers to an IVR
The battle for e-commerce market share will be won or lost on the mobile app. In...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Are Voice-Based Passwords The Future For Mobile Apps?
A recent survey commissioned by Nuance Communications and conducted by Vocal Laboratories concludes that, "consumers have...