How Have Smartphones Impacted Call Centers?
As of March 2012, the majority of mobile phones in the US were smartphones. One result of...
Tag: mobile-apps
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Multi-Channel Customer Service: World’s First Call-Back “Hat Trick”!
Fonolo reached a great milestone last week when our customer, 1st United Services Credit Union, released...
Are Voice-Based Passwords The Future For Mobile Apps?
A recent survey commissioned by Nuance Communications and conducted by Vocal Laboratories concludes that, "consumers have...