Checking In: JetBlue and Gladly Partnership Improves Customer Service
Airline services have been scrambling to improve their customer service strategies and initiatives, making key investments...
Tag: mobile-customer-service
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WhatsApp and Twitter: You Need to Pay Us to Use Our Platform for Customer Service
Last week, Facebook announced that WhatsApp could now be used as a customer service platform. We...
How Your Mobile App Can Eliminate Customer Service Disasters
In case you’ve been living on an island in Tahiti, with no communication to the outside...
What Will the Customer Experience Look Like in 50 Years?
The customer experience has transformed significantly over the last century. From 1900 until the 1960s we...
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Are You Guilty of These Customer Service Pitfalls?
Each year companies lose an estimated $41 billion due to their poor customer service. On top...
[Video] 3 Takeaways from Our Google Hangout: Call Center Trends
Last week, Fonolo hosted yet another insightful Google Hangout, discussing the top 3 call center trends...
[Slideshare] Predicting the Future of the Contact Center
Delivering a best-in-class customer experience is a top priority for many contact centers and service organizations....
Live Discussion: Top 3 Contact Center Trends for 2016
Now is a great time to reflect upon how your call center has been performing, with...