Checking In: JetBlue and Gladly Partnership Improves Customer Service
Airline services have been scrambling to improve their customer service strategies and initiatives, making key investments...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Airline services have been scrambling to improve their customer service strategies and initiatives, making key investments...
Last week, Facebook announced that WhatsApp could now be used as a customer service platform. We...
In case you’ve been living on an island in Tahiti, with no communication to the outside...
The customer experience has transformed significantly over the last century. From 1900 until the 1960s we...
Each year companies lose an estimated $41 billion due to their poor customer service. On top...
Last week, Fonolo hosted yet another insightful Google Hangout, discussing the top 3 call center trends...
Delivering a best-in-class customer experience is a top priority for many contact centers and service organizations....
Now is a great time to reflect upon how your call center has been performing, with...