Checking In: JetBlue and Gladly Partnership Improves Customer Service
Airline services have been scrambling to improve their customer service strategies and...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
WhatsApp and Twitter: You Need to Pay Us to Use Our Platform for Customer Service
Last week, Facebook announced that WhatsApp could now be used as a...
How Your Mobile App Can Eliminate Customer Service Disasters
In case you’ve been living on an island in Tahiti, with no...
What Will the Customer Experience Look Like in 50 Years?
The customer experience has transformed significantly over the last century. From 1900...
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Are You Guilty of These Customer Service Pitfalls?
Each year companies lose an estimated $41 billion due to their poor...
[Video] 3 Takeaways from Our Google Hangout: Call Center Trends
Last week, Fonolo hosted yet another insightful Google Hangout, discussing the top...
[Slideshare] Predicting the Future of the Contact Center
Delivering a best-in-class customer experience is a top priority for many contact...
Live Discussion: Top 3 Contact Center Trends for 2016
Now is a great time to reflect upon how your call center...