Checking In: JetBlue and Gladly Partnership Improves Customer Service
Airline services have been scrambling to improve their customer service strategies and...
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Airline services have been scrambling to improve their customer service strategies and...
Last week, Facebook announced that WhatsApp could now be used as a...
In case you’ve been living on an island in Tahiti, with no...
The customer experience has transformed significantly over the last century. From 1900...
Each year companies lose an estimated $41 billion due to their poor...
Last week, Fonolo hosted yet another insightful Google Hangout, discussing the top...
Delivering a best-in-class customer experience is a top priority for many contact...
Now is a great time to reflect upon how your call center...