5 Reasons Why Retailers Need to Focus on Omni-Channel
If you're not entirely sure what "omni-channel" means, you're not alone. Omni-channel effectively extends the concept...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
If you're not entirely sure what "omni-channel" means, you're not alone. Omni-channel effectively extends the concept...
Adapting to changes in the call center industry has become an annual requirement (this is especially...
Have you ever experienced bad service? Imagine yourself at a new restaurant, your reservation gets bumped,...
Last week, Fonolo hosted a Google Hangout to discuss the future of call center metrics. This...
Voice, email, Twitter, Facebook, webchat… at this point, a vast majority of contact centers (88% according to...
The future of multi-channel customer service is ever-growing. According to CCIQ, 88% of companies have adopted multi-channel...
It's clear that it's a multi-channel world for contact centers with 77% of consumers using more...
Last week, Fonolo hosted yet another insightful Google Hangout, discussing top questions about multi-channel customer service....
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