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Email, web self-service, chat, and other online channels now account for more than 30% of all...
Tag: multi-channel
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
14th Annual Call Center Week in Fabulous Las Vegas
If you are looking to attend Call Center Week and be amongst 1,200+ customer-centric leaders, now...
The Future of Multi-Channel Customer Service
The desire to please customers continues to rank as a top priority for service organizations. Poor...
Top 6 Takeaways from our Latest Google Hangout on Social Media
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
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eBook: 25 Social Media Statistics for the Call Center
Social media allows you to connect, engage and interact with customers like never before. It's clear...
Fonolo Helps a Credit Union’s Mobile App Offer an Enhanced Call Center Experience
Mobile apps have become must-have components for companies in the financial space. Most large and mid-size...
Multi-Channel Customer Service: World’s First Call-Back “Hat Trick”!
Fonolo reached a great milestone last week when our customer, 1st United Services Credit Union, released...
Don’t miss this key opportunity in your company app
Increasingly, companies are releasing mobile apps for their customers. More and more mobile apps In verticals...