Last week’s webinar drew record crowds, and for good reason: it was focused on a very compelling case study. Fonolo was recently deployed by 1st United Services Credit Union across three channels (mobile, web and direct dial) with terrific results. How terrific? The improved calling experience delivered enough incremental revenue in the first 60 days to cover the annual Fonolo license!
So you can see now why this would be a crowd-pleaser: Multi-channel communication, improved customer experience, revenue lift, visual IVR, virtual queuing, mobile customer service, iPhone and Android apps… basically every hot trend in the industry today.
During the webinar, I talked about an “API vs. Component” approach and that drew quite a few questions. Since we didn’t have time to answer them all, I’ll expand on that topic here.