Deep Dialing allows multi-site call centers to work seamlessly
Multi-site call centers Many companies operating large call centers today have multi-site...
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Are you asking your customers to repeat information that the IVR has already asked?
One of the great benefits to using Fonolo is that you can...
Multi-site call centers make multi-channel communication even harder
The challenges faced today by the executive in charge of customer service...
Fonolo fixes the dreaded “data pass-through” problem
Our mission at Fonolo is to fix common aggravations with the call...
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The ubiquity of multi-site call centers
I wrote on my blog recently about the prevalence today of multi-sited...