Tag: multi-site

Multi-site call centers Many companies operating large call centers today have multi-site deployments; usually some mix...

One of the great benefits of using Fonolo is that you can fix the “data pass-through”...

The challenges faced today by the executive in charge of customer service are very different from...

Our mission at Fonolo is to fix common aggravations with the call center experience. One common...

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I wrote on my blog recently about the prevalence today of multi-sited call centers. My guess...