Deep Dialing allows multi-site call centers to work seamlessly
Multi-site call centers Many companies operating large call centers today have multi-site deployments; usually some mix...
Tag: multi-site
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Stop asking your customers to repeat information
One of the great benefits of using Fonolo is that you can fix the “data pass-through”...
Multi-site call centers make omnichannel communication harder
The challenges faced today by the executive in charge of customer service are very different from...
Fonolo fixes the dreaded “data pass-through” problem
Our mission at Fonolo is to fix common aggravations with the call center experience. One common...
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The ubiquity of multi-site call centers
I wrote on my blog recently about the prevalence today of multi-sited call centers. My guess...