Live Discussion on Top Call Center Metrics Highlights
Last week, Fonolo hosted an insightful live discussion on the top call...
Customer Service Blog
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Top Call Center Metrics You Need to be Tracking [Live Discussion]
Everyone knows how important it is to monitor metrics, but do you...
6 Customer Satisfaction Statistics Worth Considering
Here’s an obvious statement for you, “Make sure customers are 100% happy...
Are You Freaking Out About Your Low CSat Score?
Customer satisfaction, otherwise known as CSat (when referring to the contact center),...
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The Contact Center Playbook for Improving Customer Satisfaction [Whitepaper]
In this handy playbook, contact center leaders will learn the ins and...
Who Made Our Pick of the World’s Greatest Call Center?
Running a call center is no easy task, they follow strict KPIs,...
Is it Time to Retire Net Promoter Score?
Every day at Fonolo, we’re involved in helping companies improve their customer...
[Webinar] 5 Ways to Master “One Contact Resolution”
Did you know that only 4% of organizations provide world class levels...