Live Discussion on Top Call Center Metrics Highlights
Last week, Fonolo hosted an insightful live discussion on the top call...
Your best source of customer service news, views, resources, and best practices
Last week, Fonolo hosted an insightful live discussion on the top call...
Everyone knows how important it is to monitor metrics, but do you...
Here’s an obvious statement for you, “Make sure customers are 100% happy...
Customer satisfaction, otherwise known as CSat (when referring to the contact center),...
In this handy playbook, contact center leaders will learn the ins and...
Running a call center is no easy task, they follow strict KPIs,...
Every day at Fonolo, we’re involved in helping companies improve their customer...
Did you know that only 4% of organizations provide world class levels...