Tag: net-promoter-score

Last week, Fonolo hosted an insightful live discussion on the top call center metrics you need...

Everyone knows how important it is to monitor metrics, but do you know how to pick...

Here’s an obvious statement for you, “Make sure customers are 100% happy with their experiences”. This...

Customer satisfaction, otherwise known as CSat (when referring to the contact center), indicates overall customer happiness....

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In this handy playbook, contact center leaders will learn the ins and outs of improving customer...

Running a call center is no easy task, they follow strict KPIs, often operate on a...

Every day at Fonolo, we’re involved in helping companies improve their customer experience. It’s a tough...

Did you know that only 4% of organizations provide world class levels of customer satisfaction? A...