Live Discussion on Top Call Center Metrics Highlights
Last week, Fonolo hosted an insightful live discussion on the top call center metrics you need...
Tag: net-promoter-score
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Top Call Center Metrics You Need to be Tracking [Live Discussion]
Everyone knows how important it is to monitor metrics, but do you know how to pick...
6 Customer Satisfaction Statistics Worth Considering
Here’s an obvious statement for you, “Make sure customers are 100% happy with their experiences”. This...
Are You Freaking Out About Your Low CSat Score?
Customer satisfaction, otherwise known as CSat (when referring to the contact center), indicates overall customer happiness....
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The Contact Center Playbook for Improving Customer Satisfaction [Whitepaper]
In this handy playbook, contact center leaders will learn the ins and outs of improving customer...
Who Made Our Pick of the World’s Greatest Call Center?
Running a call center is no easy task, they follow strict KPIs, often operate on a...
Is it Time to Retire Net Promoter Score?
Every day at Fonolo, we’re involved in helping companies improve their customer experience. It’s a tough...
[Webinar] 5 Ways to Master “One Contact Resolution”
Did you know that only 4% of organizations provide world class levels of customer satisfaction? A...