3 Takeaways from Our Live Discussion on Top Call Center Metrics [Video]
Last week, Fonolo hosted an insightful live discussion on the top call...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From net-promoter-score
Top Call Center Metrics You Need to be Tracking [Live Discussion]
Everyone knows how important it is to monitor metrics, but do you...
6 Customer Satisfaction Statistics Worth Considering
Here’s an obvious statement for you, “Make sure customers are 100% happy...
Are You Freaking Out About Your Low CSat Score?
Customer satisfaction, otherwise known as CSat (when referring to the contact center),...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
The Contact Center Playbook for Improving Customer Satisfaction [Whitepaper]
In this handy playbook, contact center leaders will learn the ins and...
Who Made Our Pick of the World’s Greatest Call Center?
Running a call center is no easy task, they follow strict KPIs,...
Is it Time to Retire Net Promoter Score?
Every day at Fonolo, we’re involved in helping companies improve their customer...
[Webinar] 5 Ways to Master “One Contact Resolution”
Did you know that only 4% of organizations provide world class levels...