Customer service is a serious business.
We know this better than anyone else: On a daily basis, we witness our customers working tirelessly to provide exceptional journeys for their own customer base. They are able to achieve greatness because of one important thing: They take service seriously, and in the long-run, this worldview results in success. Today, we bring are pleased to present you with one particularly inspiring success story, featuring a Canadian HVAC, plumbing, and water-heating service provider (and beloved Fonolo customer): Reliance Home Comfort.
Trusted by 1.8 million homeowners and businesses, Reliance Home Comfort is one of Canada’s largest and full-service providers of heating, cooling, water heaters, water purification, plumbing, and protection plans.
News broke last week that Mitel is 
When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. With the abundance of experts, thought leaders, Twitter handles, and publications that make up the DNA of both the customer service and customer experience industries, it quickly became clear that the learning curve would be steep. Luckily, though, there exist a host of organizations whose resources caught me up to speed in fairly short order.
It’s been a while since we did a report round-up post. It’s not for lack of material! Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. The steady pace of industry news has simply made it hard to find a quiet week to slip in a post like this.
