How Canada’s HVAC Experts Deliver Excellence with Call-Backs
Customer service is a serious business. We know this better than anyone...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
The Avaya-Mitel Tie-up: The Ghost of Nortel Comes Home
News broke last week that Mitel is proposing an all-stock buy-out of...
8 Customer Service Networks You Need to Follow in 2019
When I first stepped foot into the Fonolo office nearly a year...
4 Contact Center Reports to Kick off 2019
It’s been a while since we did a report round-up post. It’s...