Customer Service Blog

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Occupancy Rate is one of the most widely used metrics in the...

Contact center reporting can be stressful for even the most seasoned managers...

In our on-going effort to demystify call center metrics, 'occupancy rate' shouldn't...

Meet Jane, the co-founder of a start-up that makes software for independent...

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Measuring and improving call center metrics can be a pain point for...

This week we present a new installment in our “Pitfalls” series which...