Customer Service Blog

Your best source of customer service news, views, resources, and best practices

Occupancy Rate is one of the most widely used metrics in the...

Contact center reporting can be stressful for even the most seasoned managers...

Meet Jane, the co-founder of a start-up that makes software for independent...

Measuring and improving call center metrics can be a pain point for...

Get the latest customer service blogs in your inbox once a week.

This week we present a new installment in our “Pitfalls” series which...

In our on-going effort to demystify call center metrics, 'occupancy rate' shouldn't...