[Video] One Contact – One Channel and Why it Matters
OCR is defined as the percentage of customers who successfully resolve an inquiry or problem during...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
OCR is defined as the percentage of customers who successfully resolve an inquiry or problem during...
Did you know that only 4% of organizations provide world class levels of customer satisfaction? A...