omni-channel-communications

It was hard to turn anywhere last week and not see news or commentary about Avaya....

Core tenets of customer service are timeless: For example, “know your customer” is still as important...

We live in a world filled with numbers. From our personal lives to our professional habitats,...

The contact center is becoming quite the paradox. It must be open-ended but also secure, both...

Tag: omni-channel-communications