Industry Voices on Avaya’s Next Move
It was hard to turn anywhere last week and not see news or commentary about Avaya....
Tag: omni-channel-communications
5 New Customer Service Faux Pas to Avoid
Core tenets of customer service are timeless: For example, “know your customer” is still as important...
5 New Contact Center Metrics for 2017
We live in a world filled with numbers. From our personal lives to our professional habitats,...
Top 10 Trends Shaping the Contact Center 2017
The contact center is becoming quite the paradox. It must be open-ended but also secure, both...