Industry Voices on Avaya’s Next Move
It was hard to turn anywhere last week and not see news...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
5 New Customer Service Faux Pas to Avoid
Core tenets of customer service are timeless: For example, “know your customer”...
5 New Contact Center Metrics for 2017
We live in a world filled with numbers. From our personal lives...
Top 10 Trends Shaping the Contact Center 2017
The contact center is becoming quite the paradox. It must be open-ended...