Changing Consumer Expectations: 5 New Customer Service Faux Pas to Avoid
Core tenets of customer service are timeless: For example, “know your customer”...
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Most Recent From omni-channel
[Slideshare] Messaging vs Chat vs Texting: Battle for the Future of Customer Service
Consumers love to communicate with each other over text channels and, according to recent studies,...
4 Contact Center Reports to Start Off Your Year
It’s going to be a big year in the world of contact...
How Can You Be an Omni-Channel Superstar?
According to Dimension Data’s 2016 Global Contact Center Benchmarking Report, omni-channel integration...
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[Webinar] 4 Ways to Turn Your Call Center into an Omni-Channel Workhorse
Having an omni-channel contact center is becoming increasingly important as channel options...
The Voice Channel: What Your Call Center Knows and Doesn’t Know
What we know: The voice channel is here to stay (Whether or...
[Whitepaper] The New Customer Service Lexicon
It’s amazing to observe the rapid changes in the customer service space...
[Video] 4 Takeaways from Our Google Hangout on the Voice Channel
Last week, Fonolo hosted yet another insightful Google Hangout discussing the voice...