Customer Service Blog

Changing Consumer Expectations: 5 New Customer Service Faux Pas to Avoid

Core tenets of customer service are timeless: For example, “know your customer”...

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Call Center3 MIN READ

[Slideshare] Messaging vs Chat vs Texting: Battle for the Future of Customer Service

Consumers love to communicate with each other over text channels and, according to recent studies,...

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Contact Center1 MIN READ

4 Contact Center Reports to Start Off Your Year

It’s going to be a big year in the world of contact...

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Call Center5 MIN READ

How Can You Be an Omni-Channel Superstar?

According to Dimension Data’s 2016 Global Contact Center Benchmarking Report, omni-channel integration...

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Call Center0 MIN READ

[Webinar] 4 Ways to Turn Your Call Center into an Omni-Channel Workhorse

Having an omni-channel contact center is becoming increasingly important as channel options...

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Call Center0 MIN READ

The Voice Channel: What Your Call Center Knows and Doesn’t Know

What we know: The voice channel is here to stay (Whether or...

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Call Center2 MIN READ

[Whitepaper] The New Customer Service Lexicon

It’s amazing to observe the rapid changes in the customer service space...

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Call Center2 MIN READ

[Video] 4 Takeaways from Our Google Hangout on the Voice Channel

Last week, Fonolo hosted yet another insightful Google Hangout discussing the voice...

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Call Center3 MIN READ