Top Call Deflection Strategies for the Contact Center
Empower your customers to support themselves. These strategies using call deflection will ease the burden on...
Empower your customers to support themselves. These strategies using call deflection will ease the burden on...
Core tenets of customer service are timeless: For example, “know your customer” is still as important...
Consumers love to communicate with each other over text channels and, according to recent studies, they are eager to...
It’s going to be a big year in the world of contact center and in customer...
According to Dimension Data’s 2016 Global Contact Center Benchmarking Report, omnichannel integration is set to triple...
Having an omnichannel contact center is becoming increasingly important as channel options are diversifying and consumers...
It’s amazing to observe the rapid changes in the customer service space – the introduction of...
Last week, Fonolo hosted yet another insightful Google Hangout discussing the voice channel as a relevant...