Top Call Deflection Strategies for the Contact Center
Empower your customers to support themselves. These strategies using call deflection will...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
5 New Customer Service Faux Pas to Avoid
Core tenets of customer service are timeless: For example, “know your customer”...
[Slideshare] Messaging vs Chat vs Texting: Battle for the Future of Customer Service
Consumers love to communicate with each other over text channels and, according to recent studies,...
4 Contact Center Reports to Start Off Your Year
It’s going to be a big year in the world of contact...
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How Can You Be an Omni-Channel Superstar?
According to Dimension Data’s 2016 Global Contact Center Benchmarking Report, omnichannel integration...
[Webinar] 4 Ways to Turn Your Call Center into an Omni-Channel Workhorse
Having an omnichannel contact center is becoming increasingly important as channel options...
[Whitepaper] The New Customer Service Lexicon
It’s amazing to observe the rapid changes in the customer service space...
[Video] 4 Takeaways from Our Google Hangout on the Voice Channel
Last week, Fonolo hosted yet another insightful Google Hangout discussing the voice...