5 New Customer Service Faux Pas to Avoid
Core tenets of customer service are timeless: For example, “know your customer”...
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Core tenets of customer service are timeless: For example, “know your customer”...
Consumers love to communicate with each other over text channels and, according to recent studies,...
It’s going to be a big year in the world of contact...
According to Dimension Data’s 2016 Global Contact Center Benchmarking Report, omnichannel integration...
Having an omnichannel contact center is becoming increasingly important as channel options...
It’s amazing to observe the rapid changes in the customer service space...
Last week, Fonolo hosted yet another insightful Google Hangout discussing the voice...
Now that the end of the year has neared, we’ve evaluated what...