Top Call Deflection Strategies for the Contact Center
Empower your customers to support themselves. These strategies using call deflection will ease the burden on...
Tag: omni-channel
5 New Customer Service Faux Pas to Avoid
Core tenets of customer service are timeless: For example, “know your customer” is still as important...
[Slideshare] Messaging vs Chat vs Texting: Battle for the Future of Customer Service
Consumers love to communicate with each other over text channels and, according to recent studies, they are eager to...
4 Contact Center Reports to Start Off Your Year
It’s going to be a big year in the world of contact center and in customer...
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How Can You Be an Omni-Channel Superstar?
According to Dimension Data’s 2016 Global Contact Center Benchmarking Report, omnichannel integration is set to triple...
[Webinar] 4 Ways to Turn Your Call Center into an Omni-Channel Workhorse
Having an omnichannel contact center is becoming increasingly important as channel options are diversifying and consumers...
[Whitepaper] The New Customer Service Lexicon
It’s amazing to observe the rapid changes in the customer service space – the introduction of...
[Video] 4 Takeaways from Our Google Hangout on the Voice Channel
Last week, Fonolo hosted yet another insightful Google Hangout discussing the voice channel as a relevant...