[Video] 4 Takeaways from Our Google Hangout on the Voice Channel
Last week, Fonolo hosted yet another insightful Google Hangout discussing the voice channel as a relevant...
Tag: omni-channel
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
[Readers Choice] The Best 5 Customer Service Blogs This Year
Now that the end of the year has neared, we’ve evaluated what blogs you thought were...
Whitepaper: Top 10 Customer Experience Trends for 2016
Looking for the latest trends? This paper was updated for the new decade. Read it here:...
5 Reasons Why Retailers Need to Focus on Omni-Channel
If you're not entirely sure what "omni-channel" means, you're not alone. Omni-channel effectively extends the concept...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
9 Images Capturing Omni-Channel Customer Service
We had a great webinar last week on top trends in the contact center industry. (Here's...
Trends that will Drive the Contact Center In 2015
Read the 2021 contact center trends report here. Customer service has always been a competitive battleground...
Webinar: Top 4 Contact Center Trends for 2015
Looking for the latest contact center trends? Read the 2021 contact center trends report here Contact...
[Video] 4 Takeaways About Call Center Trends for 2015
Last week, Fonolo hosted another insightful Google Hangout, discussing the top 4 call center trends for...