Quick Thoughts on Four Contact Center Trends
Looking for the latest contact center trends? Read the 2021 contact center trends report. I’m really...
Tag: omni-channel
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Online Roundtable: 4 Call Center Trends to Watch in 2015
As we approach the end of 2014, attention rapidly turns to next year’s plans. The call...
3 Ways to Maintain Customer Relationships Across Channels
The future of multi-channel customer service is ever-growing. According to CCIQ, 88% of companies have adopted multi-channel...
Why Omnichannel and Multichannel Will Mean the Same Thing
For many years, the contact center industry has been using the term "multi-channel" to describe the...
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3 Ways to Build Better Relationships with Your Customers
The key to success with any business is building strong, long-lasting relationships with customers. A strong...
Omni-Channel vs Multi-Channel and the Future of Retail
The contact center industry has been using the term "multi-channel" for over a decade to describe...