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Welcome to January, a time that kick-starts a new year and inspires us to improve, grow, and set goals. This goes for contact center managers and agents as well; for them, January is certainly “reach for the stars and crush your goals” month (as is every month!).
We at Fonolo are certainly here to help them out on their overall journeys in 2019, this time by offering a rundown of the lessons we learned from the industry last year.
So, without further ado, here are the top three.
Nothing says summertime like lounging by the pool and reading contact center industry reports, amirite? Seriously though: If you slack off with your reading during the summer months, you’ll be too far behind in the autumn to ever catch up. Make sure you have already looked through the reports in our last report round-up post, too.
So, here are 5 more reports worth your time. As always, I’m grateful to all the smart folks in our industry that produce such excellent content.
At Fonolo, we’re always on the look-out for new industry research, studies, surveys and whitepapers. It’s the only way to stay current on the many aspects of the fast-moving contact center industry. No doubt you’ve noticed that the popularity of “content marketing” has resulted in a dramatic increase in the quantity of content from vendors, analysts and industry groups. Sadly, that’s made it hard to find the quality among all the fluff.
We’re here to help! Assembled below are 7 recent reports that we feel are worth your time. They feature original research and cover topics such as multi-channel trends, metrics, operational strategy, and much more. We are grateful to the authors (and sponsors) for all the insights and we’d like to pass along our recommendations to our loyal readers. Continue reading
