Who are YOU #OnHoldWith? The Top 10 Worst Companies to Call in 2019
HOLD IT: If you've ever sent a tweet complaining about being on...
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Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday...
Hold It!: The Top 10 Worst Companies You Called in 2018
Looking for The Top 10 Worst Companies to Call in 2019? Read...
5 Big Call Center Mistakes to Watch Out For [Infographic]
We live in the age of the customer and increasing expectations are...
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True Confessions: Are You Guilty of These Customer Service Pitfalls?
Each year companies lose an estimated $41 billion due to their poor...
The Growing Popularity of Call-Backs for the Call Center
Is your contact center still forcing callers to wait on hold? If...
Fonolo Partners with Aspect on Multi-Channel Call-Backs
One of the stats we often lead with is from Forrester, who...
3 Call Center Ideas That Totally Miss the Point
I was looking for an example of how someone can completely miss...