HOLD IT: If you’ve ever sent a tweet complaining about being on hold, then chances are you’ve been featured on the Fonolo-powered website: onholdwith.com. It collects and curates the millions of Twitter complaints about being put on hold, and it has just released its annual list of hold-time offenders.
The site, launched by Fonolo a few years back, this year collected over a whopping hundreds of thousands of posts mentioning the phrase “on hold with” from Twitter. As we noted last year, Twitter has inreasingly become a go-to customer service platform for those wishing to air out their frustrating customer service experiences.
Tellingly, this year’s list indicates that brands are still leaving their customers hanging by forcing them to wait on hold. Lessening hold times should be a priority, as it will no doubt grow customer loyalty and faith in brands.
This year, some big surprises: Virgin Media, Verizon, and United Airlines are among the top culprits in the annual list of The Worst Companies to Call in 2019.
Did your company make the list?