#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company is one of the...
Tag: on-hold
The Top 10 Worst Companies to Call in 2019
HOLD IT: If you've ever sent a tweet complaining about being on hold, then chances are...
Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday card. Purchase a television....
Hold It!: The Top 10 Worst Companies You Called in 2018
Looking for The Top 10 Worst Companies to Call in 2019? Read it here. HOLD EVERYTHING:...
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5 Big Call Center Mistakes to Watch Out For [Infographic]
We live in the age of the customer and increasing expectations are making it harder than...
Are You Guilty of These Customer Service Pitfalls?
Each year companies lose an estimated $41 billion due to their poor customer service. On top...
The Growing Popularity of Call-Backs for the Call Center
Is your contact center still forcing callers to wait on hold? If so, you are missing...
Fonolo Partners with Aspect on Multi-Channel Call-Backs
One of the stats we often lead with is from Forrester, who notes that "75% of...