#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company is one of the...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Can we all agree that being stuck on hold with a company is one of the...
HOLD IT: If you've ever sent a tweet complaining about being on hold, then chances are...
Build a deck. Outfit a room. Fill a prescription. Get a birthday card. Purchase a television....
Looking for The Top 10 Worst Companies to Call in 2019? Read it here. HOLD EVERYTHING:...
We live in the age of the customer and increasing expectations are making it harder than...
Each year companies lose an estimated $41 billion due to their poor customer service. On top...
Is your contact center still forcing callers to wait on hold? If so, you are missing...
One of the stats we often lead with is from Forrester, who notes that "75% of...