#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company...
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Can we all agree that being stuck on hold with a company...
HOLD IT: If you've ever sent a tweet complaining about being on...
Build a deck. Outfit a room. Fill a prescription. Get a birthday...
Looking for The Top 10 Worst Companies to Call in 2019? Read...
We live in the age of the customer and increasing expectations are...
Each year companies lose an estimated $41 billion due to their poor...
Is your contact center still forcing callers to wait on hold? If...
One of the stats we often lead with is from Forrester, who...