A Short History of Call Center Technology
This blog is for contact center industry newbies. It’s a quick rundown of call centers and...
Tag: on-premise-call-center-technology
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Call Center Cloud Conversion Continues
Most people don’t realize the impressive scale of the contact center industry. Collectively, we spent 190...
3 Critical Contact Center Trends to Watch in 2018 [Webinar]
Every year we read about what promises to be the hottest contact center trends. This list...
Is this the End of the On-Premise Call Center?
The 2017 edition of the Magic Quadrant report for cloud-based contact centers was released by Gartner...
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Some Fuzz Around Call Center Cloud vs Premise
Were you glued to last week’s Comey testimony like I was? The Fired FBI Director had...