Catch Fonolo at SQM’s Annual Customer Experience Conference
The conference season is upon us! This year you can catch up...
Your best source of customer service news, views, resources, and best practices
The conference season is upon us! This year you can catch up...
First Call Resolution is one of the most commonly watched call center...
So, you want to be a call center manager? Maybe you’ve worked...
Recently, we saw a catastrophic customer service meltdown at Southwest Airlines, initiated...
Customer service has never been work for the weak. It takes someone...
OCR is defined as the percentage of customers who successfully resolve an...
Did you know that only 4% of organizations provide world class levels...