Catch Fonolo at SQM’s Annual Customer Experience Conference
The conference season is upon us! This year you can catch up with Fonolo at SQM's...
The conference season is upon us! This year you can catch up with Fonolo at SQM's...
First Call Resolution is one of the most commonly watched call center metrics. There’s good reason...
So, you want to be a call center manager? Maybe you’ve worked in the customer service...
Recently, we saw a catastrophic customer service meltdown at Southwest Airlines, initiated by an unforeseen IT...
Customer service has never been work for the weak. It takes someone with great self-control, a...
OCR is defined as the percentage of customers who successfully resolve an inquiry or problem during...
Did you know that only 4% of organizations provide world class levels of customer satisfaction? A...