Who are YOU #OnHoldWith? The Top 10 Worst Companies to Call in 2019
HOLD IT: If you've ever sent a tweet complaining about being on...
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Top 10 OnHoldWith Offenders this Quarter
Every quarter we head on over to onholdwith.com and countdown which companies...
Delta’s Flight Cancellations Led to a Call Center Meltdown
It’s no secret to the savvy traveller that most leading airlines will...
Winter Blues: Top 10 Hold Time Offenders this Quarter [Infographic]
According to the 2016 Microsoft State of Global Customer Service Report almost...
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5 Ways to Avoid Waiting on Hold
I recently read a great analogy on what it feels like to...
Mo’ Mustaches, Mo’ Happiness: The Rise of the Movember Movement
The history of Movember began 17 short years ago when a local...
How to Avoid Pissing Customers Off on Support Calls
Recently, we saw a catastrophic customer service meltdown at Southwest Airlines, initiated...
Who Are You #OnHoldWith? Top 10 Twitter Complaints to Start the Year
72% of customers who make a complaint on Twitter expect the company...