Winter Blues: Top 10 Hold Time Offenders this Quarter [Infographic]
According to the 2016 Microsoft State of Global Customer Service Report almost half (44%) of global...
Tag: onholdwith
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5 Ways to Avoid Waiting on Hold
I recently read a great analogy on what it feels like to call customer service today....
Mo’ Mustaches, Mo’ Happiness: The Rise of the Movember Movement
The history of Movember began 17 short years ago when a local news channel reported that...
How to Avoid Pissing Customers Off on Support Calls
Recently, we saw a catastrophic customer service meltdown at Southwest Airlines, initiated by an unforeseen IT...
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Who Are You #OnHoldWith? Top 10 Twitter Complaints to Start the Year
72% of customers who make a complaint on Twitter expect the company to respond within one...
On Hold With Mayweather and Pacquiao
If you were #onholdwith your cable provider on Saturday night, you weren't alone. While many people...
Call Center Wait Times: Story Unveiled by Boston Globe
If there's one thing most of us hate, it's waiting on hold. After all, who would...
The Naughty and Nice List for Companies Leaving Customers on Hold
Yes, it's true: Santa's watching your call center. He knows which ones have been naughty, and...