Winter Blues: Top 10 Hold Time Offenders this Quarter [Infographic]
According to the 2016 Microsoft State of Global Customer Service Report almost half (44%) of global...
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According to the 2016 Microsoft State of Global Customer Service Report almost half (44%) of global...
I recently read a great analogy on what it feels like to call customer service today....
The history of Movember began 17 short years ago when a local news channel reported that...
Recently, we saw a catastrophic customer service meltdown at Southwest Airlines, initiated by an unforeseen IT...
72% of customers who make a complaint on Twitter expect the company to respond within one...
If you were #onholdwith your cable provider on Saturday night, you weren't alone. While many people...
If there's one thing most of us hate, it's waiting on hold. After all, who would...
Yes, it's true: Santa's watching your call center. He knows which ones have been naughty, and...