5 Ways the Phone Call’s Role is Changing in Customer Service
For decades, the phone call was the dominant choice for getting customer service from a company...
Tag: phone-channel
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Twitter Bots – The Inevitable End-Point for Social Customer Service
Ever since companies started using Twitter for customer service, I’ve had an uneasy feeling about it....
Why Focusing on Voice is the Key to First Call Resolution
One of the biggest trends in customer service has been the expanding number of channels in...