Q: I’ve been struggling with trying to implement some new customer experience strategies with my call center but I just don’t have much of a budget to play with. I was at The Call Center Summit in January and remember seeing Fonolo but assumed that it wasn’t within our company’s financial reach. Just wondering how you can help.
Jeff P. – Austin, TX
A: Hi Jeff, thanks for your question. Fonolo ties in with any call center (big or small). In fact, our call center solution seamlessly integrates with the web and smartphone (free white paper: Your Customers are on the Smartphone. Is Your Call Center?).