#CS Lessons: Samsung Sinks, then Swims, with its Customer Service Strategy
What do you do when you unveil a new smartphone or app that’s not quite ready...
What do you do when you unveil a new smartphone or app that’s not quite ready...
If you were to check your company’s social media mentions right now, there is a very...
People like shiny new things. The same cannot always be said about pesky new software updates...