#CS Lessons: Samsung Sinks, then Swims, with its Customer Service Strategy
What do you do when you unveil a new smartphone or app...
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5 Best Practices for Providing Excellent Customer Service on Social Media
If you were to check your company’s social media mentions right now,...
Cleaning Up a Customer Relationship Mess: Going Back to Basics
People like shiny new things. The same cannot always be said about...