See the Winners of Fonolo’s 2018 CX Excellence Awards
It’s that special time of year. Put your hands together and give...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
When Adding Call-Backs to Your Call Center, Beware The “Free” Option
The call center experience is under great scrutiny from today’s consumers. There...
Catch Fonolo at the 18th Annual Call Center Week
The objective for this year’s CCW Conference & Expo is to strengthen...
Why You Should Invest in Callback Technology this Year
Call centers are under a lot of pressure to deliver on consumer...
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How to Convince Your Boss that Your Call Center Needs Call-Backs
If you work in a call center, you know what a challenging...
[Webinar] 78% Reduction in Abandon Rates – Find Out How it Happened
What's happening when your contact center is experiencing a high number of...
How Your Call Center Can Eliminate Hold-Time
The best way for a call center to stand out from the...
[Webinar] How a Call Center Eliminated Over 400,000 Minutes in Hold-Time
86% of consumers are put on hold every time they contact a...