It’s that special time of year. Put your hands together and give it up for the 2018 winners of Fonolo’s Customer Experience Excellence Awards!
Each year, Fonolo takes pause and looks at the big CX picture, studying the work of the best and brightest contact centers across all industries and regions. It awards those that shoot for the stars by significantly reducing hold times and thus winning the hearts of clients. We are honored to acknowledge two amazing businesses for their outstanding achievement in improving their customers’ experiences through the offering of call-backs. The recognized companies have optimized their agent experiences, reduced abandon rates, and made award-winning experiences for their customers. We are proud of them.
Read on as we roll out the carpet and pay homage to the 2018 Customer Experience Excellence Award Winners (#CXAwards):