Success Story: Credit Union Reduces Abandon Rates with Call-Backs
We’re excited to share with you our most recent success story featuring Ascend Federal Credit Union....
Tag: reduce-abandonment-rates
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Call-Backs Are a Call Center Cure-All
If your call center has long hold times then study after study tells us that your customer satisfaction is at...
What Matters Most to Your Call Center?
The answer is simple: it all boils down to performance and the effect it has on...
The #1 Way to Smooth Out Volume Spikes in Your Call Center
According to StellaService, 71% of shoppers become extremely frustrated while waiting on the phone and 67%...
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The Must-Attend Call Center Event this Fall!
Mark your calendars folks! Call Center Demo and Conference, October 21-23, 2013 in Atlanta, is said...