The ROI of Call-Backs (4 of 4): Smoothing Out Call Spikes
This is the fourth and final post in our series exploring all...
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5 Best Practices when Implementing Call-Back Software for the Call Center
Replacing hold-time with a call-back (a.k.a. call-back software) can be an extremely...
“Hold On” … School’s Back in Session!
As summer draws to a close, students everywhere prepare for a new...
Should Your Call Center be Using Self-Service?
When you incorporate self-service options into your inbound call center, customers can...