Preparing Your Contact Center for Call Spikes: Finance
Like most companies competing in the modern marketplace, the financial industry is subject to spikes in...
Tag: reduce-call-volume
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The ROI of Call-Backs (4 of 4): Smoothing Out Call Spikes
This is the fourth and final post in our series exploring all the ways that adding...
5 Best Practices when Implementing Call-Back Software for the Call Center
Replacing hold-time with a call-back (a.k.a. call-back software) can be an extremely effective way to solve...
“Hold On” … School’s Back in Session!
As summer draws to a close, students everywhere prepare for a new school term. For many,...