Tag: reduce-call-volume

Like most companies competing in the modern marketplace, the financial industry is subject to spikes in...

This is the fourth and final post in our series exploring all the ways that adding...

Replacing hold-time with a call-back (a.k.a. call-back software) can be an extremely effective way to solve...

As summer draws to a close, students everywhere prepare for a new school term. For many,...

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When you incorporate self-service options into your inbound call center, customers can utilize an automated menu...