Preparing Your Contact Center for Call Spikes: Finance
Like most companies competing in the modern marketplace, the financial industry is subject to spikes in...
Tag: reduce-call-volume
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The ROI of Call-Backs (4 of 4): Smoothing Out Call Spikes
This is the fourth and final post in our series exploring all the ways that adding...
5 Best Practices when Implementing Call-Back Software for the Call Center
Replacing hold-time with a call-back (a.k.a. call-back software) can be an extremely effective way to solve...
“Hold On” … School’s Back in Session!
As summer draws to a close, students everywhere prepare for a new school term. For many,...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Should Your Call Center be Using Self-Service?
When you incorporate self-service options into your inbound call center, customers can utilize an automated menu...