See the Winners of Fonolo’s 2018 CX Excellence Awards
It’s that special time of year. Put your hands together and give...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
[Case Study] Major Cable Operator Adds Call-Backs
The best part of my day at Fonolo, without question, is working...
Virtual Queuing, Virtual Hold, Call-Backs – what does it all mean?
When it comes to reducing hold-time in the call-center, there are a...