See the Winners of Fonolo’s 2018 CX Excellence Awards
It’s that special time of year. Put your hands together and give it up for the...
Tag: reduce-hold-time
[Case Study] Major Cable Operator Adds Call-Backs
The best part of my day at Fonolo, without question, is working with customers where Fonolo...
Virtual Queuing, Virtual Hold, Call-Backs – what does it all mean?
When it comes to reducing hold-time in the call-center, there are a number of terms that...