The ROI of Call-Backs (3 of 4): Reduced Telco Cost
This is the third post in our series on the ROI of adding call-backs to your...
This is the third post in our series on the ROI of adding call-backs to your...
Last week, we had a terrific joint webinar with our friends at Parature. John Seeds (Parature's...
If your call center has long hold times then study after study tells us that your customer satisfaction is at...
The answer is simple: it all boils down to performance and the effect it has on...