The ROI of Call-Backs (3 of 4): Reduced Telco Cost
This is the third post in our series on the ROI of...
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Taking Questions on Call-Backs, Visual IVR, Cost-Per-Call
Last week, we had a terrific joint webinar with our friends at...
Call-Backs Are a Call Center Cure-All
If your call center has long hold times then study after study tells us that your...
What Matters Most to Your Call Center?
The answer is simple: it all boils down to performance and the...