The ROI of Call-Backs (3 of 4): Reduced Telco Cost
This is the third post in our series on the ROI of adding call-backs to your...
Tag: reduce-telco-costs
Taking Questions on Call-Backs, Visual IVR, Cost-Per-Call
Last week, we had a terrific joint webinar with our friends at Parature. John Seeds (Parature's...
Call-Backs Are a Call Center Cure-All
If your call center has long hold times then study after study tells us that your customer satisfaction is at...
What Matters Most to Your Call Center?
The answer is simple: it all boils down to performance and the effect it has on...