The ROI of Call-Backs (3 of 4): Reduced Telco Costs
This is the third post in our series on the ROI of adding call-backs to your...
Tag: reduce-telco-costs
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Taking Questions on Call-Backs, Web Call-Backs, Cost-Per-Call
Last week, we had a terrific joint webinar with our friends at Parature. John Seeds (Parature's...
Call-Backs Are a Call Center Cure-All
If your call center has long hold times then study after study tells us that your customer satisfaction is at...
What Matters Most to Your Call Center?
The answer is simple: it all boils down to performance and the effect it has on...