How to Create a Great Customer Perception Survey
Understanding and managing customer perception should be a priority for businesses today....
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
How to Measure Customer Perception of Your Brand
Customer perception is tough to measure because it's usually comprised of both...
12 Analysts to Watch: Future of the Call Center and Customer Service
The call center is headed for major disruption. From smartphones to social...