How to Create a Great Customer Perception Survey
Understanding and managing customer perception should be a priority for businesses today. There are many ways...
Tag: research
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
How to Measure Customer Perception of Your Brand
Customer perception is tough to measure because it's usually comprised of both qualitative and subjective data....
12 Analysts to Watch: Future of the Call Center and Customer Service
The call center is headed for major disruption. From smartphones to social media to the cloud,...