How Shops are Using Customer Data to Gain a Competitive Advantage
Back in 2017, The Economist boldly declared that "The world's most valuable resource is...
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How a Furniture Retailer Boosted CSaT with Call-Backs
The CX industry is an incredibly dynamic one. Its ever-changing nature means...
Why the Customer Experience is Important for All Shoppers [Video]
It’s that time of year again, the holidays are creeping in, and...
3 Powerful Retail Strategies You Probably Aren’t Using
It’s that time of the year when Americans feast on food and...