4 Tips for Surviving in a Retail Contact Center
Retail contact centers are essential for businesses looking to build customer loyalty. Don't just survive —...
Tag: retail
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Top 6 Best Practices for Customer Service in Retail
Don’t let your retail business fall short when it comes customer service. These 6 tips can...
How to Prepare for High Call Volumes During Shopping Season
Unexpected increases in call volume are challenging enough in the call center, but the kinds of ...
7 Huge Trends Retailers Need to Know for Holiday 2020
Of all the years in recent memory, 2020 will stand out as one the most challenging...
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How Hyundai Canada is Signaling a New Era for the Auto Industry
Hyundai, like Sunday.” I asked for it. I asked for the correct pronunciation of that internationally-renowned...
Brand Spotlight: How Glossier Uses Customer Service to Perpetuate its Business
If there is one modern-day company that is re-inventing the ropes of customer experience, it’s Glossier....
How Shops are Using Customer Data to Gain a Competitive Advantage
Back in 2017, The Economist boldly declared that "The world's most valuable resource is no longer oil, but...
How 3 Ancient Retail Stores Are Staying Relevant
For me, the soul of pre-21st Century customer service can be captured in three poignant words:...