5 Reasons Why Retailers Need to Focus on Omni-Channel
If you're not entirely sure what "omni-channel" means, you're not alone. Omni-channel effectively extends the concept...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
If you're not entirely sure what "omni-channel" means, you're not alone. Omni-channel effectively extends the concept...
As we recover from Black Friday and gear up for the holidays, retailers are left thinking...
The contact center industry has been using the term "multi-channel" for over a decade to describe...
Successful retailers know that delivering excellent customer service is key to their success. In an era...
We're all well aware of the major hurdle retailers face: understanding consumer buying habits. Spending habits...
In Canada, estimates say that 30% of all wireless users will be on smartphones by the...