5 Reasons Why Retailers Need to Focus on Omni-Channel
If you're not entirely sure what "omni-channel" means, you're not alone. Omni-channel...
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How Smartphones Can Lead to Better Retail Sales
As we recover from Black Friday and gear up for the holidays,...
Omni-Channel vs Multi-Channel and the Future of Retail
The contact center industry has been using the term "multi-channel" for over...
Why Your Retail Business Needs the Best Customer Service
Successful retailers know that delivering excellent customer service is key to their...
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Do Retailers Really Understand What Customers Want?
We're all well aware of the major hurdle retailers face: understanding consumer...
Most online retailers already have a mobile strategy
In Canada, estimates say that 30% of all wireless users will be...