Some Fuzz Around Call Center Cloud vs Premise
Were you glued to last week’s Comey testimony like I was? The Fired FBI Director had...
Tag: Saas
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A Guide to 24/7 Customer Service
Few people would argue that technology is rapidly changing our culture, but it is the rate...
The Contact Center’s Future – Forrester vs. Gartner
When it comes to the contact center and customer service space, two analyst firms dominate the...