Virtual Queuing vs Call-Backs
The difference between a ‘call-back’ and a ‘virtual queue’ is subtle in definition but significant in...
The difference between a ‘call-back’ and a ‘virtual queue’ is subtle in definition but significant in...
Today’s demanding consumers have high expectations when it comes to the call center experience. A surefire...
Fonolo is thrilled to announce the launch of its new portal available to all customers today!...
Many call center platforms today offer some form of call-back functionality. That means if your hold...
Monday: It’s the start of a new week and everyone is back to reality, trying to...
This is the fourth and final post in our series exploring all the ways that adding...