Virtual Queuing vs Call-Backs
The difference between virtual queuing and call-backs is subtle in definition but significant in outcomes. Many...
Tag: scheduled-call-backs
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Survey Data Shows Call-Back Popularity Growing
Today’s demanding consumers have high expectations when it comes to the call center experience. A surefire...
Introducing Fonolo’s New Customer Portal [Video]
Fonolo is thrilled to announce the launch of its new portal available to all customers today!...
Scheduled Call-Backs Are a Call Center Superpower
Many call center platforms today offer some form of call-back functionality. That means if your hold...
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Is Your Call Center Spiking on Mondays? Here’s a Solution for You
Monday: It’s the start of a new week and everyone is back to reality, trying to...
The ROI of Call-Backs (4 of 4): Smoothing Out Call Spikes
This is the fourth and final post in our series exploring all the ways that adding...