Customer Service Blog

Your best source of customer service news, views, resources, and best practices

The difference between a ‘call-back’ and a ‘virtual queue’ is subtle in...

Today’s demanding consumers have high expectations when it comes to the call...

Fonolo is thrilled to announce the launch of its new portal available...

Many call center platforms today offer some form of call-back functionality. That...

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Monday: It’s the start of a new week and everyone is back...

This is the fourth and final post in our series exploring all...