Tag: scheduled-call-backs

The difference between a ‘call-back’ and a ‘virtual queue’ is subtle in definition but significant in...

Today’s demanding consumers have high expectations when it comes to the call center experience. A surefire...

Fonolo is thrilled to announce the launch of its new portal available to all customers today!...

Many call center platforms today offer some form of call-back functionality. That means if your hold...

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Monday: It’s the start of a new week and everyone is back to reality, trying to...

This is the fourth and final post in our series exploring all the ways that adding...