Calls Are Taking Longer, and That’s a Good Thing
It’s hard to get clear, objective data about the overall state of...
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Most Recent From self-service-options
Changing Consumer Expectations: 5 New Customer Service Faux Pas to Avoid
Core tenets of customer service are timeless: For example, “know your customer”...
How to Successfully Implement Customer Self-Service Strategies
“I just want to speak to a real person” has become a...
4 MORE Call Center Reports Worth Your Time
Last month we shared 4 Call Center Reports Worth Your Time. Hope...
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5 Stats that Prove the Importance of Self-Service
Customers today don’t want to waste time and energy calling, chatting or...