Calls Are Taking Longer, and That’s a Good Thing
It’s hard to get clear, objective data about the overall state of...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From self-service-options
5 New Customer Service Faux Pas to Avoid
Core tenets of customer service are timeless: For example, “know your customer”...
How to Successfully Implement Customer Self-Service Strategies
“I just want to speak to a real person” has become a...
4 MORE Call Center Reports Worth Your Time
Last month we shared 4 Call Center Reports Worth Your Time. Hope...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
5 Stats that Prove the Importance of Self-Service
Customers today don’t want to waste time and energy calling, chatting or...