Calls Are Taking Longer, and That’s a Good Thing
It’s hard to get clear, objective data about the overall state of self-service technology. Case studies...
Tag: self-service-options
5 New Customer Service Faux Pas to Avoid
Core tenets of customer service are timeless: For example, “know your customer” is still as important...
How to Successfully Implement Customer Self-Service Strategies
“I just want to speak to a real person” has become a token phrase used by...
4 MORE Call Center Reports Worth Your Time
Last month we shared 4 Call Center Reports Worth Your Time. Hope you’ve read them all...
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5 Stats that Prove the Importance of Self-Service
Customers today don’t want to waste time and energy calling, chatting or emailing with customer service...