Calls Are Taking Longer, and That’s a Good Thing
It’s hard to get clear, objective data about the overall state of...
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It’s hard to get clear, objective data about the overall state of...
Core tenets of customer service are timeless: For example, “know your customer”...
“I just want to speak to a real person” has become a...
Last month we shared 4 Call Center Reports Worth Your Time. Hope...
Customers today don’t want to waste time and energy calling, chatting or...