Four Metrics that your Utility Contact Center Needs to Track
Following widespread industry deregulation, the energy and utility sector has become increasingly competitive. With more and...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Following widespread industry deregulation, the energy and utility sector has become increasingly competitive. With more and...
Core tenets of customer service are timeless: For example, “know your customer” is still as important...
December has arrived, which means different things for different people. While many of us are gearing...
Last week, Fonolo hosted an insightful live discussion on the three main forms of text-based communication...
The headlines were cranked up to eleven: “Google’s Duplex AI could kill the call center.” --...
How will technology change customer service? A common answer to this question is, “Improvements in automation...
The IVR experience (“press 1 for this… press 2 for that…”) has long been part of...
The impact of AI on the call center is a red hot topic these days. Unfortunately,...