Will We Always Need Call Centers?
The recent renaissance in self-service has been driven by several factors. First, the past 20 years...
Tag: self-service
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
5 Stats that Prove the Importance of Self-Service
Customers today don’t want to waste time and energy calling, chatting or emailing with customer service...
4 Takeaways: Google Hangout on 2017 CX Trends
Last week, Fonolo hosted yet another insightful Google Hangout discussing the biggest customer experience trends for...
Google Hangout: 4 Must-Know Customer Experience Trends for 2017
2017 is quickly approaching and with that comes a new set of predictions! Since customer expectations...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Chatbot Backlash Boogie Woogie
Like the seasons following each other, the hype cycle is part of the natural order in...
What Will the Customer Experience Look Like in 50 Years?
The customer experience has transformed significantly over the last century. From 1900 until the 1960s we...
Are You Guilty of These Customer Service Pitfalls?
Each year companies lose an estimated $41 billion due to their poor customer service. On top...
10 Tips to Help You Better Service Your Customers
The 2015 Global State of Multichannel Customer Service Report found that 60% of customers have higher...