How to Think About AI and the Call Center (And Not Go Crazy)
The impact of AI on the call center is a red hot topic these days. Unfortunately,...
Tag: self-service
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Will We Always Need Call Centers?
The recent renaissance in self-service has been driven by several factors. First, the past 20 years...
5 Stats that Prove the Importance of Self-Service
Customers today don’t want to waste time and energy calling, chatting or emailing with customer service...
4 Takeaways: Google Hangout on 2017 CX Trends
Last week, Fonolo hosted yet another insightful Google Hangout discussing the biggest customer experience trends for...
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Google Hangout: 4 Must-Know Customer Experience Trends for 2017
2017 is quickly approaching and with that comes a new set of predictions! Since customer expectations...
Chatbot Backlash Boogie Woogie
Like the seasons following each other, the hype cycle is part of the natural order in...
What Will the Customer Experience Look Like in 50 Years?
The customer experience has transformed significantly over the last century. From 1900 until the 1960s we...
Are You Guilty of These Customer Service Pitfalls?
Each year companies lose an estimated $41 billion due to their poor customer service. On top...