Each year companies lose an estimated $41 billion due to their poor customer service. On top of this, nearly 80% of contact centers say their current customer service systems won’t meet their future needs. At that rate, those estimated losses are destined to increase drastically unless customer service leaders make a change.
It’s okay, we understand, no one is perfect. But it’s time to shed some light on those common customer service shortcomings (without any judgment, of course). Today, we’re exploring five true confessions of contact center and customer service professionals in hopes of aiding them and others on their quest to improve and eliminate these pitfalls for good. Continue reading