Will We Always Need Call Centers?
The recent renaissance in self-service has been driven by several factors. First, the past 20 years...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The recent renaissance in self-service has been driven by several factors. First, the past 20 years...
Customers today don’t want to waste time and energy calling, chatting or emailing with customer service...
Last week, Fonolo hosted yet another insightful Google Hangout discussing the biggest customer experience trends for...
2017 is quickly approaching and with that comes a new set of predictions! Since customer expectations...
Like the seasons following each other, the hype cycle is part of the natural order in...
The customer experience has transformed significantly over the last century. From 1900 until the 1960s we...
Each year companies lose an estimated $41 billion due to their poor customer service. On top...
The 2015 Global State of Multichannel Customer Service Report found that 60% of customers have higher...