10 Tips to Help You Better Service Your Customers
The 2015 Global State of Multichannel Customer Service Report found that 60% of customers have higher...
Tag: self-service
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[Video] 3 Takeaways from Our Google Hangout: Call Center Trends
Last week, Fonolo hosted yet another insightful Google Hangout, discussing the top 3 call center trends...
[Slideshare] Predicting the Future of the Contact Center
Delivering a best-in-class customer experience is a top priority for many contact centers and service organizations....
Whitepaper: Top 9 Call Center Trends for 2016
Looking for the latest contact center trends in 2020? You can find the 2021 contact center...
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Live Discussion: Top 3 Contact Center Trends for 2016
Now is a great time to reflect upon how your call center has been performing, with...
Whitepaper: Top 10 Customer Experience Trends for 2016
Looking for the latest trends? This paper was updated for the new decade. Read it here:...
Can Twitter Turn Customer Service into a Revenue Source?
One of the amazing things about Twitter is the unexpected, and unplanned, behaviors that have developed...
Whitepaper: 10 Growing Customer Service Trends for 2015
It's essential that your organization understands the 10 key trends currently shaping the state of customer...