A Complete Guide to Call Abandonment Rate
Lowering call abandonment rate in contact centers is one of the most powerful performance levers available...
Tag: self-service
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
[Video] 3 Takeaways from Our Google Hangout: Call Center Trends
Last week, Fonolo hosted yet another insightful Google Hangout, discussing the top 3 call center trends...
[Slideshare] Predicting the Future of the Contact Center
Delivering a best-in-class customer experience is a top priority for many contact centers and service organizations....
Whitepaper: Top 9 Call Center Trends for 2016
Looking for the latest contact center trends in 2020? You can find the 2021 contact center...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Live Discussion: Top 3 Contact Center Trends for 2016
Now is a great time to reflect upon how your call center has been performing, with...
Whitepaper: Top 10 Customer Experience Trends for 2016
Looking for the latest trends? This paper was updated for the new decade. Read it here:...
Can Twitter Turn Customer Service into a Revenue Source?
One of the amazing things about Twitter is the unexpected, and unplanned, behaviors that have developed...
Whitepaper: 10 Growing Customer Service Trends for 2015
It's essential that your organization understands the 10 key trends currently shaping the state of customer...