Most organizations, regardless of size and sector, recognize that customer satisfaction is a priority. Effective call center solutions have become key elements in differentiating a competitive business strategy from one which focuses on a customer centricity model. Over 60% of a company’s costs are found in the call center workforce and over 90% of customers will not choose your company if they were unsatisfied with the service.
Customer service is the most important part of a business because it needs to balance internal costs with tangible results. Therefore, it should be the most important topic on a company’s agenda. If we’re talking about the reduction of customer service costs, than one should take into account 6 important tips: