This post was supposed to be about the “Top Contact Center Acquisitions of 2018”, but two significant deals occurred in the last two weeks, and I didn’t want to wait another year to include them on the list. Plus, we already published a blog on “5 Intriguing Call Center Acquisitions from the First Half of 2018”, so there was no point in repeating some of the deals that were covered in that post.
We continue to see a very active M&A market in the contact center space. Sometimes people call this “consolidation,” but I think that oversimplifies the motivations behind these deals.
So, here we go, in reverse chronological order:
A year ago, the CPaaS (Communications Platform as a Service) space seemed settled into comfortable middle-age. Twilio had won the game in terms of “API for sending messages and making calls”. Nexmo had been acquired by Vonage. Tropo by Cisco. Zang by Avaya.
