4 Commitments Every Great Call Center BPO Must Make
Between multi-channel strategies, keeping up with consumer demand, and maintaining service levels, running a successful contact...
Tag: service-level-agreements
Is Your Call Center Prepared for Unexpected Spikes in Call Volume? [Vlog]
Today is a great day at the call center. The message boards assure you that all...
[Webinar] 4 Contact Center Tips for Managing Spikes in Call Volume
Can you relate to this statement: “We are generally staffed well enough to handle normal call...