Why an 80/20 Service Level is Wrong for Your Call Center
In the world of contact center metrics, “service level” has always held...
Your best source of customer service news, views, resources, and best practices
In the world of contact center metrics, “service level” has always held...
While today’s tech-savvy consumers are using more non-voice channels to connect with...
When it comes to metrics for tracking call center performance, service level...
It's our turn. If you've had your eyes on the Fonolo blog...
For most call centers, service level is a very important KPI. It...
Here’s what we know: In the call center industry, it feels as...
In the wide world of call center metrics, “service level” has always...
The concept of a “North Star” metric has become a fashionable discussion...